The terms of use are valid from 20 July 2023.
1. Scope
These Decomasters (Y-ID: 3341349-3; hereinafter “Decomasters”) delivery conditions (hereinafter “Terms”) apply between Decomasters and the customer (hereinafter “Customer”) when the Customer uses the Decomasters decomasters.art online service (“Service”). The Service operates as an online marketplace where product manufacturers (“Merchant”) who have registered as merchants in the Service can list their products (“Product”) for sale through the Service and Customers can purchase Products from Merchants who are partners of Decomasters through the Service. These terms of delivery (“Terms”) apply between Decomasters and the Customer to the purchase of Products and to the transaction regarding their delivery, unless Decomasters and the Customer have agreed otherwise in writing.
The use of Decomasters’ services requires that the Customer accepts and complies with (i) these Terms, and (ii) accepts the Service’s privacy policy. The customer accepts the Terms valid at any given time by using the Service.
2. Orders and delivery
Decomasters acts as the operator of the online marketplace in the Service and takes care of receiving and invoicing the Customer’s order on behalf of the Merchant, as well as the general customer service of the Service and related complaints. The merchant is responsible for the customer service of his own brand (including, for example, product exchanges and complaints). A purchase contract is always created in the Service between the Customer and the Merchant selling the Product. Decomasters is not a Merchant, nor a party to the sale of the Product in the Service.
The customer places an order by selecting the desired Products in the Service’s shopping cart. Before placing a binding order, the Customer is presented with a summary of the contents of the Shopping Cart, which includes the Products ordered by the Customer, the Merchants selling the Products, the prices of the Products including shipping costs, and the estimated delivery times indicated by the Merchants.
After checking the contents of the shopping basket, the Customer can place a binding order by confirming his order according to the instructions given on the website. A binding order is created when the Customer sends the order to Decomasters, and when Decomasters has confirmed the order placed by the Customer by e-mail.
The Merchant delivers the Products to the Customer when Decomasters has confirmed the order to the Customer by e-mail and the Customer has made the payment in accordance with the payment terms. The Products ordered by the Customer are delivered to the address indicated by the Customer using the delivery method indicated in the service. The merchant may also send the products by letter. It should therefore be noted that such deliveries cannot be tracked using a tracking code.
If the delivery of the Products ordered by the Customer is delayed due to a reason attributable to the Merchant or the Customer (such as incorrect order information), Decomasters is not responsible for any damages caused by the delay. In this case, the possible compensation is agreed between the Merchant and the Customer.
3. Prices and terms of payment
The prices of the products are determined according to the currently valid price list. All prices include VAT. Decomasters and Merchants reserve the right to change the price list.
The products and their delivery costs are paid at the time of the order and the Customer must pay the purchase price of the Products at the time of the order using the payment methods below. The product must be cleared by customs if it is delivered from outside the EU. Costs arising from customs clearance are the responsibility of the Customer.
We use PayPal’s and WooPayments service to pay for products.
4. Delays
Decomasters has the right to charge delayed payment interest in accordance with the Interest Act (as it is valid at any given time). In addition to interest on late payment, Decomasters has the right to charge the Customer reasonable collection and reminder costs incurred by Decomasters for collecting the receivable.
5. Errors and complaints
The customer must check the delivered delivery to detect possible errors. If the ordered Products are missing from the delivery or the delivery is otherwise incorrect, the Customer must notify the Merchant by email without undue delay.
If the Customer has submitted a complaint to the Merchant, the Merchant primarily has the right to correct the error detected in the delivery, at its option. A secondarily detected error can be corrected by canceling the sale of the Product in question and reimbursing the purchase price to the Customer.
6. Right of return
Consumer customers have the right to cancel a transaction made in the Service’s online store within 14 days of receiving the ordered Products. If the Customer exercises his right of return, he must notify the Merchant by email and return the Products to the Merchant within the deadline. The merchant’s return address can be found in the order confirmation. The merchant will return the price of the Product to the Customer after receiving the Product.
After receiving the Product, the Merchant will refund the price of the Product to the Customer. The Product to be returned must be unused, in salable condition and, if possible, in the original packaging. Other stathan returns all parts of the Product.
The customer is responsible for the return shipping costs (excluding complaints). If the Customer returns the entire order from one Merchant, the Merchant will refund the original postage costs to the customer.
The merchant will return the price of the product to the Customer’s original payment method after receiving the product and checking its condition. When the customer returns the entire order from one Merchant, the original postage costs will also be refunded. The return appears on the bank statement as PayPal / WooPayments and in the additional information it says Decomasters.art.
The right of return does not apply to goods that are made to measure or that are modified according to the consumer’s requirements or to clearly meet personal needs. These are, for example, a knitted pack cut according to the customer’s wishes. Fresh cosmetics cannot be returned either. Made-to-order products are not products that the Customer has little influence on, for example by choosing the model or color of the product from the basic selection offered by the Merchant.
Not picking up the package is not a customer return. Returns will not be accepted if the Customer has not filled out the product return form.
7. Customer’s activity in the Service
The customer’s profile picture and username are public and may be visible to other Customers on Decomasters.
Decomasters does not control or moderate in advance the views or opinions expressed in discussion or other similar forums in the Service or on the Merchants’ websites, and Decomasters is not responsible for them, but each user of the Service is personally responsible for their behavior and is obliged to use the Service in accordance with these Terms. The customer may also not use the Service in a way that violates the law or good practice. Decomasters has the right to remove content from the Service that violates these Terms or violates the law or good practice. In addition, the Merchant has the right to remove content provided by users that violates these Terms or violates the law or good practice from its own pages.
Decomasters is not responsible for any damage that may occur to the user as a result of using incorrect, incomplete or open-ended information in the Service.
8. Website functionality and changes
Decomasters does its best to ensure that the services are available to the Customer continuously and without interruption. However, Decomasters is not responsible for the uninterrupted, timely and error-free operation of the services. Decomasters is not responsible for technical faults occurring in the services, interruptions caused by maintenance or installation operations, or for the change or loss of data included in the services or other data caused by them, or for problems, disturbances or interruptions related to data transmission caused by third parties, unless otherwise stipulated by mandatory legislation or the Terms of Use.
Decomasters has the right to suspend the provision of the Service or its parts due to a change, renewal or a related technical reason or due to renovation, installation or maintenance work of the telecommunications network or other similar reasons, or if required by legislation or other official regulations. Decomasters limits the duration of the interruption to as short as possible. The suspension will be announced in advance, if it is possible.
9. Intellectual property rights
The service contains material protected by copyright, trademark and/or other intellectual property rights, such as information, databases, software, data, documentation, logos, trademarks, visual material, text. The copyright and other intellectual property rights of the material included in the service belong to Decomasters and/or its contractual partners such as the Merchant. The customer does not have the right to distribute, publish, copy, make available to the public or otherwise commercially exploit the material included in the Service without the express permission of Decomasters and/or another right holder.
10. Data security
Decomasters ensures to the best of its ability that the solutions related to the information security of the Service are of the highest possible quality. However, information networks and the services implemented through them are not completely secure. The customer is responsible for acquiring and operating the equipment, connections and software required to use the Service and for ensuring that they do not cause harm, disruption or damage to Decomasters or third parties.
11. Use of cookies
Decomasters uses cookies to improve the quality of the service. Browsing pages without cookies may affect the operation of the service in such a way that some functions cannot be used (such as logging in and adding products to the shopping cart).
12. Force majeure
If the fulfillment of the obligations mentioned in these Terms and Conditions is not possible due to a force majeure event, disaster, legislation or authority decision, strike or other comparable cause beyond Decomasters’ control (force majeure), Decomasters will be released from its obligations for the duration of the force majeure circumstances preventing the fulfillment of the obligation is for time. In this case, the Customer is not entitled to compensation from Decomasters for breach of contract.
13. Damages and limitation of liability
Decomasters is not responsible for indirect damages or other indirect damages. Decomasters’ liability for direct damage caused to the Customer is limited to compensation in accordance with these Terms. The maximum amount of Decomasters’ liability for compensation cannot under any circumstances exceed the purchase price paid by the Customer for the Products.
Nothing in these Terms and Conditions limits the consumer’s statutory rights.
14. Validity and changes
These Terms and Conditions are valid from September 26, 2022 and are valid until further notice.
Decomasters has the right to change these Terms. Decomasters will announce changes to these Terms in the Service, so the Customer should regularly review these Terms on the Service’s website. Changes to the terms and conditions will come into force at the time announced by Decomasters. The changed Terms do not apply to orders placed by the Customer before the change takes effect. The customer accepts the changes as binding by using the Service. The Customer must stop using the Service if the Customer does not accept the changed Terms.
15. Governing Law and Dispute Resolution
Finnish law applies to these Terms and Conditions.
Possible disagreements related to the Service will primarily be resolved through negotiations between Decomasters and the Customer. If the disagreements between the parties cannot be resolved in negotiations, the disagreements will be resolved in the district court of Pirkanmaa. However, the consumer customer has the right to file a lawsuit against Decomasters in the general lower court of his domicile. The consumer customer also has the right to request a settlement recommendation from the Consumer Complaints Board.
